| 完美配电、孜孜追求
企业邮箱 | OA系统 | 企业云 | 18680861616
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售后服务
鹏达电气的售后服务工作由分管副总经理直接负责下设客户服务中心，负责客户服务的工作安排与人员的总体协调，客户服务的具体实施由专业技术人员负责，并在实施过程中保证人员的稳定性与连续性。
正常工作时间内，公司的客户服务热线18602390589将正常为用户开放。节假日期间，客户服务中心24小时紧急电话18623545005保持24小时开通，以杜绝客户服务工作有盲区、盲时现象出现。
公司将定期回访用户对我公司产品的使用情况，及时征询用户意见，并帮助用户正确使用我公司生产的配电设备。
●电话支持：承诺提供24小时的电话支持，为客户提供常规的技术及售后咨询服务，并通过电话解答一般性的技术问题。
●传真自动回复：客户可通过拨打公司的自动传真，获得需要的服务或资料。
●现场服务：应客户需求，我公司将指派专业技术人员为客户提供现场技术服务。
●网站在线服务：客户可以通过互联网www.pdelc.com登陆我们的官方网站与我们的在线客服交流获得技术支持。
●服务联络人：我公司会根据每一个项目指定专门的售后服务人员与客户保持经常性联系，以减少不必要的中间环节。
Vice general manager is directly responsible for the after-sales service of Pengda electricity which contains customer service center. The head of the department is responsible for planning and coordinating customer service. During this process, he also guarantees the stability of the service team and the continuity of the service. Professional technicians are responsible for service implementation.
In normal working hours, the customer service hotline 18602390589 will be on service. In holidays, the emergency telephone number 18623545005 will be 24-hours on service to eliminate blind spots and blind phenomenon of customer service.
The company will visit customers to know the service condition and collect comments and help them use power distribution equipment correctly.
●Tel support: commit to provide 24h support on the phone to response to the regular technology and after-sales service and answer general technical issues.
●Fax auto response: Customers can call the company’s automated fax to get the required services or information
●Site service: Response to the customer needs, we will appoint professional technicians to provide on-site technical services.
●Web online services: Customers can visit company website (www.pdelc.com) to communicate with our on-line customer service and get technical support.
●Service contact: Our company will appoint the after service professional to contact customers regularly, in order to reduce the intermediate links.
售后服务流程图
